Shipping & Returns
Where do you ship from?
We ship from Dallas, Texas where we live.
Do you ship worldwide?
Yes, we ship worldwide. Please inquire if you are interested in a product and live in Asia or somewhere else — we will quote your shipping rate directly.
How is shipping calculated?
On all our other product, shipping is calculated by weight.
How long will it take for my item to arrive?
It normally takes approximately 2-3 weeks. Asia and Australia can take approximately 1-2 weeks longer. Custom orders for clothes usually take 3-5 weeks.
What if I need my item faster?
We can arrange to ship by Fed Ex for very reasonable fees for larger items. Normally arrival time is approximately 1 week.
What method of shipping do you offer?
We ship items by air via U.S. Postal Service. This shipping method provides us a means of tracking your item during its delivery to you. It’s very reliable. For expedited shipping, we use Fed Ex or an air freight forwarder. We can also ship by DHL, as an additional cost.
Anything else I should know about shipping?
All items over 65 lbs must be delivered via air freight — please inquire for a shipping quote.
What about insurance?
All items are shipped insured.
What about returns?
Please understand returns will not be accepted except by prior arrangement agreed with us and refunds/exchanges cannot be processed or issued until goods have been returned and received.
If on delivery, goods are found to be defective then we must be notified in writing within 7 days of the date of delivery otherwise no liability will be accepted. We can’t take responsibility should you not be able to receive your package when it is delivered. No exceptions.
In the event that we require the return of goods then we reserve the right to specify the method of return. It is at our discretion to either replace the goods or issue a refund.
Unless items are damaged during shipping, all items are final sale. We stand by our product descriptions and purchase only the finest examples.
What if I don’t like the color of my goods? Can I return it?
Please note that there may be some variations in color of the item as seen on product images as several variable factors (such as screen brightness, handmade print placement, browser program, etc) can affect the way a color is construed. All sales are final.
Will I be levied customs duties upon arrival?
Customs duties depending upon receiving countries. Your country may charge customs tax on received goods. For more information please visit the dutycalculator.
Please contact us via email for details: email@example.com
BY PLACING AN ORDER THROUGH LOUISE MILLEN ONLINE YOU ARE AGREEING TO THE TERMS & CONDITIONS OUTLINED ABOVE, PLEASE ENSURE YOU HAVE THOROUGHLY READ AND UNDERSTOOD THESE TERMS & CONDITIONS PRIOR TO PLACING AN ORDER.